Refund policy

30-Day Returns

Eligible purchases may be returned within 30 days of delivery. Items must be unworn and in their original packaging, with tags intact. Personalized or engraved items are subject to the exceptions below.

How to Return

  1. Email support@kelrevo.com with your order number and reason for return.
  2. We will provide a return address and instructions. Do not send a product back before receiving instructions.
  3. Mail the eligible item back in its original packaging.

Refunds and Exchanges

Once your return is received and inspected, refunds are processed to the original payment method within 5–7 business days. Contact us about an exchange; replacement sizes and styles are subject to availability.

Personalized Items and Other Exceptions

Personalized or engraved pieces are excluded from standard change-of-mind returns unless required by law. If an item is defective or the personalization does not match your order because of an error by KELREVO, contact us for assistance.

Items showing signs of wear and returns started more than 30 days after delivery do not qualify for standard returns. This does not limit applicable statutory rights.

Return Shipping

Contact support before sending your return. Return shipping arrangements and any applicable charges will be confirmed in your return instructions.

Damaged Items and Warranty

If your item arrives damaged or defective, contact us promptly with your order number and photos. Standard returns are separate from warranty claims. Eligible products have a standard 60-day limited manufacturer warranty, or the different period stated on the product page, from the original purchase date for covered manufacturing or workmanship defects. See our Warranty Policy for coverage, exclusions and the claims process.