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KELREVO Warranty

KELREVO Limited Warranty

KELREVO stands behind the workmanship of products purchased directly from kelrevo.com. Unless a product page states a different warranty, eligible products are covered by a 60-day limited manufacturer warranty from the original purchase date.

Policy updated: October 25, 2026. This update does not shorten the warranty terms provided for orders already placed before the update. For those orders, the warranty terms provided at the time of purchase continue to apply.

Product-specific warranty periods

The period shown on the product page applies to that product:

Fine Silver 999 Bracelet of Sun Totem: 180 days.
Fine Silver 999 Bracelet of Greek: 180 days.
Compass leather bracelet for men – B00733: 61 days.

1. What the Warranty Covers

The limited warranty covers defects caused by manufacturing or workmanship under normal intended use. Depending on the product, examples may include a defective clasp, a component that separates because of a manufacturing fault, or a structural defect present under normal use.

2. What the Warranty Does Not Cover

Normal wear and tear, including gradual scratches, surface changes or finish wear that occur through use.
Loss, theft or accidental damage.
Damage caused by impact, crushing, bending, improper sizing, misuse or failure to follow care guidance.
Exposure to chemicals, salt water, chlorine, cosmetics, cleaning products or other substances where such exposure is not recommended for the product.
Unauthorized repairs, modifications, resizing or alterations.
Damage caused by using the product outside its intended purpose.
Natural variation in stone, leather, wood, beads or other natural materials where the variation is not a manufacturing defect.
Personalized spelling, date, coordinate or engraving errors that match the information submitted by the customer.
Products not purchased directly from kelrevo.com or an explicitly authorized KELREVO sales channel, unless KELREVO states otherwise.

3. Warranty Remedy

If we confirm that a product has a covered defect, KELREVO may, at our discretion and where permitted by law, repair the item, replace the affected item or component, provide a comparable replacement, or issue another appropriate remedy. Availability of the original style or finish cannot always be guaranteed.

4. How to Submit a Claim

Email support@kelrevo.com with:

Your order number.
The name of the affected product.
A brief description of the issue and when it occurred.
Clear photos or video showing the issue.
Your current shipping address if different from the original order.

We may ask you to return the original product for inspection before a warranty remedy is approved. Do not mail a product back until you receive return instructions from KELREVO.

5. Shipping for Warranty Claims

If the claim is approved as a covered manufacturing defect, KELREVO will provide instructions for the next step. Responsibility for shipping costs will be communicated as part of the approved claim and may depend on location and applicable consumer law.

6. Returns Are Separate from Warranty

A warranty claim concerns a manufacturing defect. A standard return is a separate process. Eligible purchases may be returned within 30 days of delivery under the KELREVO return policy. Personalized items may have different return eligibility because they are made to order.

7. Consumer Rights

This limited warranty is provided in addition to any mandatory consumer rights that apply in your jurisdiction. Nothing in this policy limits rights that cannot legally be waived or excluded.