We want your KELREVO order to arrive clearly, securely and with realistic delivery expectations. The timelines below are estimates and may vary by destination, carrier conditions, holidays, weather, customs or peak periods.
1. Order Processing
Most non-personalized orders are prepared for shipment within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day.
Personalized or engraved items require additional production time before shipment. Please allow 3–7 business days in addition to the shipping transit time shown at checkout. If a product requires a different lead time, the product page will state it clearly.
2. U.S. Standard Shipping
Estimated delivery: 5–10 business days after dispatch.
Orders of US$49 or more qualify for free standard shipping within eligible U.S. destinations. Orders below the threshold are charged US$4.99 for standard shipping unless a promotion states otherwise.
3. Express Shipping
Where available, express shipping is estimated at 2–4 business days after dispatch. Express shipping costs US$23.95, or may be free on eligible orders over US$89. Available services and final rates are shown at checkout.
PO Boxes, APO/FPO addresses, remote areas and certain destinations may not support express services.
4. Tracking Your Order
Once your order ships, we will send a shipping confirmation with a tracking link when tracking is available. Carrier tracking may take up to 24–48 hours to show the first scan after the label is created.
5. Address Changes
If you entered the wrong shipping address, contact support@kelrevo.com as soon as possible with your order number and the correct address. We will try to help before fulfillment, but we cannot guarantee changes after an order has entered processing or has shipped.
6. Delivery Delays
Delivery estimates are not guaranteed unless the checkout service specifically states otherwise. Carrier disruptions, severe weather, holidays, security checks, address issues and other events outside our control can cause delays. If tracking has not updated for an unusual period, contact us and we will help investigate.
7. Lost, Damaged or Misdelivered Packages
If your package arrives damaged, appears lost in transit, or tracking shows delivery but you cannot locate it, contact support@kelrevo.com promptly. Include your order number and, for visible damage, photos of the package and item. We may ask you to complete reasonable carrier-claim steps so we can investigate and determine the appropriate resolution.
8. International Orders
If KELREVO enables shipping outside the United States, available destinations, rates and estimated transit times will be shown at checkout. International customers may be responsible for customs duties, import taxes, brokerage or local fees unless checkout expressly states that these charges are included.
9. Personalized Orders
Because personalized items are produced after your order is placed, they may ship later than standard items. If an order contains both personalized and non-personalized products, items may ship together or separately depending on fulfillment availability.
10. Shipping Questions
Need help with an order? Contact support@kelrevo.com and include your order number so we can assist faster.