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Privacy & Legal

Last updated: September 17, 2026

KELREVO respects your privacy and wants you to understand how information is collected and used when you visit kelrevo.com, create an account, place an order, contact us, or interact with our marketing. This page also sets out the basic terms that apply when you use our website and purchase from us.

1. Who We Are

KELREVO is operated by KELREVO. Our legal mailing address is KELREVO Customer Service, United States. For customer service, contact support@kelrevo.com. For privacy-related requests, contact support@kelrevo.com.

2. Information We Collect

Depending on how you use the site, we may collect information you provide directly and information generated through your use of the site, including:

Contact and account information, such as your name, email address, phone number, shipping address and billing address.
Order information, such as products purchased, personalization details, order value, shipping method, returns and warranty requests.
Payment-related information. Payment details are processed by our payment service providers; KELREVO does not need to store full card numbers to complete your purchase.
Device and usage information, such as IP address, browser type, device type, pages viewed, referring pages, interactions and approximate location derived from IP.
Marketing and preference information, such as newsletter subscriptions, coupon use and communication preferences.
Information you send to customer support, including photos or documents submitted in connection with returns, warranty claims or product questions.

3. How We Use Information

We use personal information where reasonably necessary to operate the store and serve customers, including to:

Process orders, payments, personalization requests, shipping, returns, refunds and warranty claims.
Create and maintain customer accounts and order history.
Provide customer support and respond to questions.
Protect the site, customers and KELREVO against fraud, abuse, security threats and unauthorized transactions.
Improve our products, website experience, navigation, search, content and merchandising.
Send service communications about orders, shipping, returns, warranty matters or account activity.
Send marketing communications where permitted and according to your preferences. You can unsubscribe from promotional email at any time using the link in the message.
Measure site and campaign performance using analytics and, where enabled, advertising technologies.

4. Cookies, Analytics & Advertising

KELREVO and our service providers may use cookies and similar technologies to keep the site functioning, remember preferences, understand site performance, measure campaigns and support relevant advertising where enabled. Some cookies are essential for the store to work; others may be optional depending on your location and consent settings.

Where required by applicable law, we will provide controls to manage non-essential cookies or advertising choices. Clearing cookies or using browser privacy settings may affect some site features.

5. How We Share Information

We may share personal information with service providers only as reasonably needed to operate the business, including Shopify and ecommerce infrastructure providers, payment processors, fraud-prevention providers, fulfillment partners, shipping carriers, analytics providers, customer service tools, email/CRM providers and professional advisers.

We may also disclose information where required by law, to protect legal rights or safety, in connection with a business transaction, or with your direction or consent. KELREVO does not sell customer lists for cash.

6. Data Retention & Security

We retain information for as long as reasonably necessary for order fulfillment, customer service, accounting, fraud prevention, legal obligations and legitimate business records. We use reasonable administrative and technical safeguards, but no online system can be guaranteed to be completely secure.

7. Your Privacy Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and to object to or opt out of certain uses. To submit a request, email support@kelrevo.com. We may need to verify your identity before completing a request. We will respond as required by applicable law.

8. Children

The KELREVO website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the store.

9. Orders, Pricing & Availability

By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method. An order confirmation acknowledges receipt of your order; it does not necessarily mean the order has been accepted. We may cancel or refuse an order where necessary because of payment issues, suspected fraud, stock errors, pricing errors, shipping restrictions or other operational reasons.

We work to keep prices, descriptions, images and availability accurate, but errors may occur. If an error materially affects your order, we will contact you and provide an appropriate option, which may include correction, cancellation or refund.

10. Product Information & Personalization

Product colors and finishes may appear slightly different across screens and lighting conditions. Natural materials, stones and handcrafted or personalized details may show reasonable variation. Personalized products are made using the information you submit; please review spelling, dates, initials, coordinates and other custom details carefully before placing the order.

11. Intellectual Property

The KELREVO name, logos, product photography, site design, graphics, copy and other original content on this website are owned by or licensed to KELREVO and are protected by applicable intellectual property laws. You may use the site for personal shopping and informational purposes only. Commercial copying, scraping, republication or misuse of our content is not permitted without authorization.

12. Third-Party Services & Links

The site may include third-party services, payment tools, social links or shipment tracking tools. Those services may operate under their own terms and privacy practices. KELREVO is not responsible for the content or independent practices of third-party websites.

13. Disclaimer & Limitation

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis. Nothing in these terms excludes or limits rights or liabilities that cannot legally be excluded. Product-specific warranties are governed by the KELREVO Warranty Policy, and shipping commitments are governed by the KELREVO Shipping Policy.

14. Governing Law & Changes

These terms are governed by the laws applicable to KELREVO, subject to any mandatory consumer rights that apply where you live. We may update this page when our services, vendors, practices or legal obligations change. The “Last updated” date at the top will show the most recent revision.