Quick answers to the questions customers ask most. If you still need help, contact support@kelrevo.com.
Ordering & Payment
What payment methods do you accept?
Available payment methods are shown at checkout. Depending on your device and location, options may include major credit/debit cards and supported digital wallets or payment services. Only payment methods displayed at checkout are currently available.
Can I change or cancel my order?
Contact support@kelrevo.com as soon as possible with your order number. We will try to help before fulfillment begins, but changes or cancellations are not guaranteed once an order has entered processing, personalization or shipment.
I entered the wrong shipping address. What should I do?
Contact us immediately with your order number and the correct address. If the order has not entered fulfillment, we will try to update it. Once an order has shipped, address changes may no longer be possible.
Why was my order canceled or payment declined?
An order may be canceled or a payment may be declined because of payment authorization, fraud-prevention checks, inventory errors, shipping restrictions or incorrect order information. If we cancel an order after payment was captured, the appropriate refund will be issued to the original payment method.
Shipping & Delivery
How long does shipping take?
Most non-personalized orders are processed within 1–2 business days. U.S. standard delivery is estimated at 5–10 business days after dispatch. Personalized items require an additional 3–7 business days before shipping.
Do you offer free shipping?
Eligible U.S. orders of US$49 or more qualify for free standard shipping; standard shipping below US$49 costs US$4.99. See our Shipping Policy for delivery estimates and available express services.
How can I track my order?
When your order ships, we will send a shipping confirmation with a tracking link when tracking is available. It may take 24–48 hours for the carrier to display the first scan.
My tracking says delivered, but I cannot find the package. What should I do?
Check around the delivery location, with household members or building staff, and allow a short period in case the carrier marked the package early. If it is still missing, contact support@kelrevo.com with your order number so we can help investigate.
Products, Materials & Sizing
What materials are used in KELREVO jewelry?
Materials vary by product. Check the “Materials & Details” section on the product page for the specific metal, plating, leather, stone, bead or finish used in that item. We do not recommend assuming the same material specification across all products.
How do I choose the right size?
Use the size information on the product page and the relevant KELREVO Size Guide. For rings, bracelets and necklaces, fit depends on both body measurement and preferred wearing style. If you are between sizes, contact us before ordering.
Will the color or natural material look exactly like the photos?
We work to present products accurately, but screen settings and lighting can affect color. Natural stone, leather, wood and similar materials may also have normal variations in tone, texture or pattern.
Can I wear KELREVO jewelry in water?
Water resistance depends on the specific material and finish. Follow the care guidance on the product page. Unless a product is explicitly described as suitable for prolonged water exposure, we recommend removing jewelry before swimming, showering or exposure to salt water, chlorine or strong chemicals.
Personalization
Which products can be personalized?
Products that support personalization will show the available options on the product page before you add the item to cart. Options may include names, initials, dates, coordinates or other approved text depending on the product.
How long do personalized items take?
Personalized items require additional production time. Please allow 3–7 business days before shipment unless a different lead time is shown on the product page.
Can I change personalization after placing the order?
Contact us immediately. Because personalized items may enter production quickly, we cannot guarantee changes once production has started.
Can personalized items be returned?
Because personalized products are made to your specifications, they may be excluded from standard change-of-mind returns except where required by law or where the item is defective or KELREVO made an error. Review the return terms before ordering. Personalized items are excluded from standard change-of-mind returns; defective items, errors made by KELREVO and applicable statutory rights remain covered.
Returns & Warranty
What is your return window?
Eligible purchases may be returned within 30 days of delivery under the KELREVO return policy. Items must meet the stated return conditions. Personalized items may have different eligibility.
How long is the warranty?
Unless a product page states otherwise, eligible products purchased directly from kelrevo.com are covered by a 60-day limited manufacturer warranty for covered manufacturing defects.
What is not covered by the warranty?
Normal wear, accidental damage, misuse, loss, unauthorized modifications, chemical or environmental damage, and customer-submitted personalization errors are generally not covered. See the Warranty page for full details.
How do I submit a warranty claim?
Email support@kelrevo.com with your order number, a description of the issue, and clear photos or video. Do not send the product back until you receive instructions.
Care & Support
How should I care for my jewelry?
Store jewelry separately in a dry place, wipe it after wear, and avoid unnecessary exposure to moisture, salt water, chlorine, fragrance, cosmetics and cleaning chemicals. Follow any product-specific care instructions shown on the product page.
How do I contact KELREVO?
Email support@kelrevo.com. Include your order number when asking about an existing order so we can help faster.